As we set up for production, here is a list of many frequently asked questions. For more information please contact us directly. When can I place an order for a Christmas Advent House for Christmas 2017? Yes, we are currently working our 2017 schedule. Order placed will be delivered for Christmas 2017. We will be able to provide a tentative shipping date after your Deposit is confirmed. New Orders will be placed in our building queue and completed in the order they are received. Can you help me build my own house or sell plans to build it myself? Unfortunately, no. On the surface, building your own house may sound like a fun idea (It's a passion of ours). But please understand how much time and work are involved to fully complete your house will live up to your expectations. You will need many special tools and equipment to precisely cut each piece for the house. What will be my payment options and how is payment addressed? Currently, commissions can be made with a $395.00 deposit. Monthly payments on $100.00 will be invoiced until the House is paid in full. In the event, the House can be completed earlier than expected, a final invoice for the balance will be due. Shipping charges will be due just prior to the House's completion. We accept PayPal transactions, but payments can also be made through our PayPal system with your MasterCard, Visa, Discover and American Express. Refunds may be applicable. However, PayPal transaction fees may be charged in certain cases. What if my House takes longer than expected? Is my order refundable? Yes, we can refund your order. However, once personalized items for a House are started, we will not be able to offer a refund. In the event you wish to receive a refund prior to the House's expected delivery, we may not be able to refund any precessing charges from PayPal or Credit Card companies. In the event of any unexpected delays in build times, special material availablity, personal injury, acts of God or any other issue that would result in delayed completion, the House may need to be pushed back past any expected delivery date. Customers will not hold Christmas Advent House liable under any circumstances. How will my Advent House be shipped? Each house will be shipping upon completion. We use FedEx and each order will be fully insured. A signature confirmation upon delivery will be required. How much to ship the Christmas Advent House to Canada or Internationally? Obviously, the price of shipping will be higher than our regular $110 price. Canada orders can expect shipping charges to be an over $200 plus any import duty charges. Some locations may be higher while overseas charges will be quite higher plus import duties. What is the Advent House made of? Each house is made of 1/4" wood. Each window is designed from basswood. The beautiful texture and subtle inperfections of wood bring out the magnificent richeness of each house, making them truly unique from each other. The exterior siding of the house is made of brick and real mortar. Every house comes with electric wiring to illuminate the entire house from door to tower. I see a lot of new Extras and options. What's the difference? We classify an Extra as something which will require a small fee, like Coach Lights, Mailboxes, Extras Dormers and our Enhancment Package. An option is something that can be chosen from a collection of different items, which come included in the cost. I repeatedly hear about all the detail in the house. What are they? As mentioned, we use brick and real mortar to give the house an extra elegant feel. We have added steps to the front door. We also have added extra windows to each side of the house (two on each side's first floor and two on each side's second floor). This adds to the realism of the house. These windows are also lit from inside. The fence along the roof line is very detailed give the house a slight gothic mansion feel. Are the images in the photos the same ones that will be in my house? Please view the Window Image gallery for the current photos that will be placed in our Advent House. Can my Christmas Advent House be customized? Yes. You may choose several different pre-selected customized options for your house, like tower designs and front door designs. You can view the options by clicking here. We also have extra enhancements you may choose to add to your house. A plaque is added to the House and will include the House Number, Year Build and Family Name. We will not accept commissions for Houses that refuse Family Names on the plaque. This includes any currently placed orders. Other customization like paint color and other options may be available upon request. Please note that extras and customization will incur extra build time, which may delay the completion of the placed order. What photos are displayed in each window? Please view the Window Image gallery for photos that are normally placed our Christmas Advent House. Please note, images are subject to change anytime and without notice. How much does the Advent House cost? The advent house can retail for $1,995.00 USD + $110.00 USD Shipping. International shipping will be priced upon request. The price has been determined due to the time it takes to hand build each House and the heavy amount of brickwork involved in the buidling process. Some extras like Coach Lights, Mailbox, Extra Dormers and our Enhancment Package may be added at an additional cost. Please note: International import duties will apply to orders shipped outside the United States. What are the dimensions and weight of the Advent House? Each house is approximately 30"W x 28"H x 13"D at it's widest points. Are the windows, tower and front door numbered? Yes. Beginning with the tower as number one, each window's keystone is numbered along with the date displayed inside. A keystone over the front door marks the 24th, while inside displays the date, Dec. 24.     Home - Our Story/Design - Photo Gallery - Options & Extras - FAQ's - Testimonials - News - Purchase - Contact Us © 2008-2016. All Rights Reserved. House photos may include different Options or Extras. Terms & Conditions