All rights to the photos are owned by Christmas Advent House and/or its image partners and are protected by United States copyright laws, international treaty provisions and other applicable laws.
Any use of photos in a manner not expressly authorized by ChristmasAdventHouse.com and/or its image partners constitutes copyright infringement, entitling Christmas Advent House to exercise all rights and remedies available to it under copyright laws around the world. Licensee shall be responsible for any damages resulting from any such copyright infringement, including any claims by a third party.
Customers understand that Houses are custom build and not readily available for immediate delivery and will take a time to complete. Unique custom features may delay House completion beyond normal build times. Please visit our FAQ's for further details. Window Image changes are subject to change at any time. We will no longer accept commissions for Houses that refuse Family Names on the plaque. This includes any currently placed orders.
Refunds are accepted prior to shipping. However, once personalized items for a House are started, we will not be able to offer a refund. In the event you wish to receive a refund prior to the House's expected delivery, we may not be able to refund any precessing charges from PayPal or Credit Card companies. In the event you wish to receive a refund prior to the House's expected delivery, we may not be able to refund any precessing charges from PayPal or Credit Card companies. In the event of any unexpected delays in build times, special material availablity, personal injury, COVID-19, acts of God or any other issue that would result in delayed completion, the House may need to be pushed back past any expected delivery date. Delays in final payment(s) by a customer, may result in a delay of completion of the finished product and may not be subject to a refund of submitted payments to date. Customers will not hold Christmas Advent House liable under any circumstances. However, we will discuss this issue with you directly to determine a proper course of action at that time.
While we are a small family operation, we personally have not been effected. However, suppliers have been slow to have their materials readily available. We have experienced minor delays that have slowed our production due to a lack of certain materials. We make every effort to continue our building in a timely manner as best as can be done during the current pandemic.
As for Shipping, we use FedEx for all House Shipments and may use the USPS for smaller replacement pieces and other items. We continue to monitor FedEx weekly for any changes in their shipping times. As for the USPS, we have seen a few extra days added to deliveries on the most basic items sent First Class AND Priority Mail.
While Christmas Advent House makes every effort to ensure each House is packed properly for shipping. In the event of damage during shipping, guidlines for claims will fall under terms and conditions set forth by the 3rd party shipper (FedEx, UPS, DHL, etc.). Any issue with a delivered Christmas Advent House must be received with 5 Days from arrival of the item. Christmas Advent House will not be held liable for any claim filed after the 5 days period.
Christmas Advent House does not sell, trade or distribute your personal identifiable information.
Christmas Advent House currently used PayPal which offers it's own Secure Socket Layer (SSL) for each transaction. We never see or store ANY credit card, debit card or PayPal account information. Please visit PayPal for a complete description of their security features.